SMS Consent and Communication Policy

SMS Consent and Communication Policy

Effective Date: 4/9/2025

Last Updated: 4/9/2025

At P. Terry’s Burger Stand (“P. Terry’s”, “we”, “our”, or “us”), we may use SMS (Short Message Service) or text messaging to communicate with both internal team members and external contacts for a variety of operational and support purposes.

This policy outlines how we collect consent, what types of messages we may send, and how individuals can manage their preferences

How We Use SMS

We use SMS as a tool for efficient and secure communication in the following areas:

    1. Human Resources (Employees): Sharing employment-related updates such as W-2 access, benefits, insurance reminders, onboarding assistance, and policy updates.
    2. Guest Relations (Customers): Providing direct support for customer service inquiries, order issues, feedback resolution, and experience follow-up.
    3. Field Marketing Coordinators (Partners/Vendors): Coordinating local marketing efforts, scheduling promotions, confirming events, and sharing relevant updates with business partners.
    4. Internal Communications Oversight: All SMS threads may be reviewed and monitored by P. Terry’s authorized personnel to ensure communication quality, compliance, and transparency across departments.

Consent to Receive Messages:

We only send SMS messages to individuals who have given explicit consent. This may be obtained through:

    • Written consent during onboarding, form submissions, or digital opt-in pages
    • Email confirmation of interest in receiving text updates
    • Verbal agreement during a live phone conversation (recorded or logged)
    • Website or form-based opt-ins for guest services or event participation

You will only receive messages related to the context in which you opted in.

Message Details: 

    • Message Frequency: Varies depending on purpose and engagement.
    • Charges: Standard messaging and data rates may apply.
    • Sensitive Content: We do not send marketing offers, lending/financial solicitations, or age-restricted content via SMS.
    • Privacy: Your phone number and personal information will never be sold or shared externally without your permission.

How to Manage Your Preferences:

At any time, you may reply with:

    • STOP, CANCEL, END, or QUIT to unsubscribe
    • HELP to receive guidance on how to manage your SMS settings
    • You can re-subscribe later by replying START, or by contacting us directly.

Transparency and Monitoring:

For quality assurance and internal control, SMS conversations initiated through P. Terry’s communication systems may be logged and reviewed. This helps us ensure accurate information, consistent support, and proper follow-up across all departments.

Need Assistance?

If you have any questions or concerns regarding our SMS policy or would like to update your preferences, you can: