FAQ

All your questions, answered

What’s the beef?

After more than 10 years in business, we're still confident that we have the highest quality beef served out of a drive-thru window. Since the beginning, we’ve served all-natural, never frozen Black Angus beef. It’s 100% hormone-free, antibiotic-free, and vegetarian fed. It’s also a 'never-ever' product, which means that the cattle we use are free of hormones and antibiotics from birth. All beef must be free of hormones and antibiotics before its processed, but most suppliers fulfill this requirement only after the cow has matured. “Never-Ever” means it’s a higher quality (and tastier) product. We were the first restaurant in Austin to serve all-natural ‘never-ever’ beef, maybe the first drive-thru burger stand to serve it anywhere. Since we share a beef supplier with Whole Foods Market, our beef is rated Step-1 in the Global Animal Partnership's 5-step rating system. This means our cattle source is crowding-free, and fulfills other comprehensive requirements for certification.

What’s with the fries?

We use only all-natural Idaho potatoes for our fries – there’s no better tasting spud out there. We don’t cut corners like most restaurants, which use frozen, pre-cooked fries, heat lamps, or worse. Fresh, whole potatoes are delivered to our stores, and we prepare every batch as needed, fried in 100% canola oil (which is free of trans fats and hydrogenated oils). Since we do french fries the old-fashioned way, they can come out different depending on where we are in the potato season. Sometimes light, sometimes a little dark, we work throughout the year to keep our product consistent, sometimes adjusting our methods with every batch. What you get from our hard work is a fry the way it was meant to taste – like a real potato.

What’s a chicken burger?

It’s like a hamburger, just with chicken. We make our chicken patties ourselves, fresh every day in our central kitchen. We use only all-natural, antibiotic free chicken, ground from boneless, skinless white meat chicken breast, with any extra fat trimmed off.

Is your veggie burger vegan?

No – Our award-winning veggie burger was created just for us more than ten years ago by Austin chef Andrew Brooks. We make every patty from scratch, daily, at our central kitchen. Our recipe features brown rice, cream-simmered crimini mushrooms, black beans, oats, two kinds of cheese, fresh-cut parsley, and a special spice blend.

After serving this special recipe for many years, we experimented with a vegan version, which swaps the dairy ingredients for DAIYA equivalents. While the vegan patty was very tasty, it tasted pretty different from the original. We didn’t want to go changing the crowd favorite (are you old enough to remember what happened to New Coke?) So, we considered offering both patties on our menu. But after rigorous testing, we found there was too much of a risk of the two patties getting mixed up on a grill surface – they’re visually identical, after all. The last thing we want to do is serve a customer something outside their diet, especially if neither they nor we could tell the difference right away.

Our compromise was to offer our vegan patties in the freezer section at Whole Foods Market. That way, we could offer a vegan product to the community while keeping our menu and service quality consistent in our stores.

Do you offer gluten-free buns?

No – Our white and whole wheat buns, specially made just for us by Mrs. Baird’s, contain gluten. While we’d love to add a gluten-free bun to the menu, we’ve yet to find a product that meets our needs. For one, most quality GF buns require cold storage to keep, and we’ve never used freezers in our kitchens, and don’t plan on it.

But we do offer a work-around—if you bring your own GF bun with you to the store, our team will happily use it to make you a burger. We only ask that you alert management if you have a medical intolerance to gluten, so that proper precautions can be taken to prevent cross-contamination. Or, we can always prepare you a lettuce wrap.

Do you have a secret menu?

It’s not really a secret—all our restaurants feature open kitchens, so we can do quite a few things that aren’t listed on the board. For example, onions and jalapenos taste even better when they’re grilled. We’re good at BLT’s. Arnold Palmer’s are a great twist on our fresh-made lemonade and iced tea, etc., etc.

Do you have a kid’s menu?

We don’t have a separate menu for kids, but our single-patty burgers are a kid-friendly portion, our other items are shareable, and we’re always happy to whip up a grilled cheese.

You don’t serve sweet tea?! This is Texas!

We know, sweet tea flows through every Texan’s veins. Be that as it may, everyone likes their tea sweetened a little different. So, we serve unsweet tea, and offer a variety of sweeteners, including good ole-fashioned sugar, so that every customer can have their’s just the way they like it.

Will you open a P. Terry’s in ______?

At the moment, we don’t have any plans to expand P. Terry’s further out of the Austin area. But, there was a time when we weren’t planning on opening more than one store, so who knows where we’ll end up? If you want a P. Terry’s near you, and there isn’t one already, tell us – we always like to know where we’d be a welcome addition to the culinary scene.

I love P. Terry’s so much I want to own one – how do I do that?

All P. Terry’s locations are independently owned and operated by the original founders – there are no current plans to open the brand to outside ownership. This is a great place to look if we ever change our mind about it.